Shipping and Return Policy
In-store pickup is available Thursday-Saturday, 12pm-4pm.
Please allow 1-2 weeks for your order to be processed for shipping. We make every effort to fulfill orders as quickly as possible. We ship with Canada Post both domestically and internationally, which generally takes 1-2 weeks to arrive at its destination.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that for reasons other than damaged, defective, or incorrect items, you will be responsible for the return shipping cost.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with questions at firstname.lastname@example.org.
Please note that all vintage items, including rugs, are final sale and non-refundable.
Missing, Broken or Damaged Items
If any of the items from your order are missing, broken, or damaged when your package arrives, please contact us with your name, Transaction ID, and a description of the problem. We will do everything we can to resolve the issue so that you are happy with your purchase.